Delivery & Returns
We want every GarageBuddy® experience to feel as smooth as our installs — so here’s exactly how we handle shipping, replacements, and refunds.
✅ FREE Replacement Guarantee
If your order arrives with a manufacturing defect, we’ll send you a brand-new replacement — no hassle.
Just email help@garagebuddy.com within 2 days of delivery with photo or video proof, and we’ll take care of the rest.
Note: Slight color differences due to lighting or screen settings are not considered defects. If damage is customer-caused, an exchange won’t be possible.
⏱️ Production + Delivery
We process orders Monday through Friday, excluding holidays. Most covers are made to order, but depending on availability, we also ship many of our orders directly from our local inventory to speed things up.
Once your cover is ready and processed (typically about 3 business days), we hand it off to our trusted carriers.
Estimated delivery times:
- U.S. Orders: 6–12 days after processing
- International Orders: 7–14 days after processing
We ship from both U.S. and Eastern Asia facilities, depending on your location and product availability. This hybrid setup helps us avoid delays and get your order to you as quickly as possible.
🕐 During busy seasons like Halloween and Christmas, delivery networks may run slower than usual. Order early to avoid the seasonal crunch.
🚫 Changed Your Mind? Cancel Within 24 Hours
Life happens. If you want to cancel your order, just do it within 24 hours of placing it — no fees, no fuss.
After 24 hours, a 15% cancellation fee may apply. However, once your item has shipped, we unfortunately can’t cancel it.
🔁 Delivery Issues? We’ve Got You.
All orders come with shipping insurance. If your order is lost, stuck, or returned, we’ll work with you to reship or refund, depending on the situation.
If your package was returned because no one accepted it or arrangements weren’t made, we can resend it — just note that you’ll need to cover the repeat shipping cost. But good news: no restocking fees here.
💸 Where’s My Refund?
If we’ve confirmed your refund and it hasn’t landed in your account yet:
- Check with your credit card company
- Then your bank (sometimes they’re just slow)
Still nothing? Shoot us an email at help@garagebuddy.com, and we’ll help chase it down.
⏳ Didn’t Get Your Order? Here’s What to Do
If your order hasn’t arrived within 30 days of purchase, we’ll:
- Either reship it at no cost, or
- Or Give you a full refund
You’ve got 15 days after the 30-day mark to request it. Just email us at help@garagebuddy.com and we’ll sort it out.
❌ What Doesn’t Qualify for Returns or Refunds
To keep our prices fair, here’s what doesn’t count as a valid reason:
- “I changed my mind.”
- “I found it cheaper elsewhere.”
- “The color looks different than on my screen.”
We try to show everything as accurately as possible, but lighting and monitors can vary. That doesn’t count as a defect. Once 24 hours have passed, your order is locked in unless there’s damage or loss.
🌎 Customs, Taxes & All That Stuff
Most customers don’t get charged customs — but just in case:
Our prices are in USD and don’t include import taxes or duties. If your country charges those, that’s up to your local government. We’re not responsible for delays caused by customs, but we’ll always support you if something goes wrong.